All FAQs (Helpie FAQ)

All our collections are proudly designed and made in USA, crafted with love and attention to detail.

We recommend gentle hand wash or dry clean depending on the fabric. Always refer to the care label on each product for specific instructions.

We offer a 7-15 day return or exchange policy from the date of delivery. The product must be unworn, unwashed, and with all original tags intact.

Simply log in to your MIVA account, go to My Orders, select the product, and choose Return/Exchange. Our team will schedule a pickup from your doorstep.

Refunds are processed within 5–7 business days after the returned item is received and inspected.

We accept Debit/Credit Cards, Net Banking, and Wallet payments. Cash on Delivery (COD) is also available on select products.

If your payment fails but the amount is deducted, don’t worry! It’s usually refunded automatically within 3–5 business days. You can also contact us with your transaction details for quick resolution.

Every product page includes a detailed size chart to help you find your perfect fit. If you’re unsure, feel free to reach out to our styling team for personalized assistance.

Yes, most of our products are true to size unless mentioned otherwise in the product description. Please refer to the size guide for the best fit.

We offer free standard shipping on all prepaid orders above ₹999. For orders below this amount, a nominal delivery charge may apply.

Orders are usually dispatched within 1–2 working days and delivered within 3–7 working days, depending on your location.

Once your order is shipped, you’ll receive a tracking link via SMS or email. You can also track your order anytime from your MIVA account dashboard.

Yes! You can select gift wrapping and add a personalized note during checkout.

You can reach us at support@shopmiva.us or fill out the contact form on our website. Our team is available Monday to Saturday, 10 AM – 6 PM.

You can easily place an order by selecting your desired product, choosing the right size, and clicking “Add to Cart.” Once you’re ready, proceed to checkout and complete your payment securely.

Creating an account is optional — you can check out as a guest too. However, we recommend creating an account for a faster checkout experience, order tracking, and exclusive member benefits.

Orders can be modified or canceled within 2 hours of placing them. Please contact our support team as soon as possible at [support@miva.com] or through our Contact Us page.

MIVA is a thoughtfully crafted fashion brand that blends timeless silhouettes with effortless elegance.

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