Privacy Policy

At Miva (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website shopmiva.com or make purchases from us.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email, billing/shipping address, phone number.
Payment Information: Credit/debit card details, UPI, wallet info (processed securely via PayPal/Stripe).
Order Data: Products purchased, order history, transaction details.
Account Data: Login details if you register an account.
Technical Data: IP address, browser type, cookies, device details.

How We Use Your Information

We use your information for purposes including:

Processing and delivering your orders.
Providing customer support.
Sending order updates, promotions, and offers (you may opt out).
Preventing fraud, unauthorized transactions, and security issues.
Complying with applicable Indian and US laws.

Payments

We use PayPal and Stripe as third-party payment processors.

Your payment information (credit/debit card, UPI, net banking) is processed securely and is never stored on our servers.
PayPal and Stripe comply with PCI-DSS standards to ensure data protection.

Sharing of Information

We do not sell or rent your personal information. We may share data only with:

Service Providers: Shipping partners, IT support, payment processors.
Legal Authorities: Where required under Indian law (IT Act 2000, DPDP Act 2023) or US law (FTC, CCPA).

Data Retention

We retain personal data only as long as necessary for business, tax, and legal purposes.

Users in India & the US may request deletion of their data by contacting us at support@shopmiva.com.

Your Rights

For Users in India:

Right to access, correct, and update your personal data.
Right to withdraw consent for data processing.
Right to request deletion of personal data under DPDP Act 2023.

For Users in the US (including California Residents under CCPA):

Right to know what personal data we collect.
Right to request deletion of personal data.
Right to opt out of sale of personal information (we do not sell your data).
Right to non-discrimination for exercising your privacy rights.

To exercise these rights, contact us at [Your Contact Email].

Cookies & Tracking

We use cookies and similar technologies to:

Improve your shopping experience.
Remember login and cart details.
Analyze site traffic.

You can disable cookies in your browser, but some features may not work properly.

Data Security

We take appropriate security measures including:

SSL encryption for secure transactions.
PCI-DSS compliant payment processing.
Firewalls and restricted access to personal data.

However, no method of online transmission is 100% secure.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect data from children.

International Data Transfer

Since we operate in both India and the United States, your data may be transferred and stored across these regions. We ensure protection measures are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with the revised date.

For questions about this Privacy Policy or to exercise your rights, contact us:

Shop Miva
Email: support@shopmiva.com
Website: www.shopmiva.com