Effective Date: [Insert Date]

Thank you for shopping with Miva. We want you to be completely satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made on our website www.shopmiva.com.

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1. Eligibility for Returns

 

• • You may request a return within 7–15 days of receiving your order.

• • To be eligible, items must be:
    

     

    • • Unused and in the same condition as received.
    • • In the original packaging with all tags, accessories, and proof of purchase (invoice).

• • Certain items are non-returnable, such as:
    

     

    • • Digital/downloadable products.
    • • Gift cards.
    • • Personalized or custom-made items.
    • • Health, hygiene, or intimate products (e.g., cosmetics, undergarments).

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2. Refund Process

 

• • Once we receive and inspect the returned item, we will notify you by email about the approval or rejection of your refund.

• • If approved, refunds will be issued within 7–10 business days to your original payment method (PayPal, Stripe, credit/debit card, UPI, or bank transfer).

• • Shipping fees, handling charges, and COD charges (if applicable) are non-refundable.

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3. Exchanges

 

• • We replace items only if they are defective, damaged, or incorrect.

• • If you need to exchange an item, please contact us at [Your Email] before sending it back.

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4. Shipping of Returns

 

• • Customers are responsible for paying return shipping costs unless the product delivered was defective, damaged, or incorrect.

• • We recommend using a trackable shipping service. We are not responsible for items lost during return shipping.

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5. Cancellations

 

• • Orders can be cancelled within 24 hours of placing the order, provided the product has not yet been shipped.

• • Once shipped, cancellation is not possible, but you may request a return after delivery.

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6. International Orders (US & Other Countries)

 

• • For international customers (outside India), returns may be subject to additional shipping costs, customs duties, or import taxes, which are non-refundable.

• • Refunds will be processed in the original payment currency, but currency conversion charges (if any) are the responsibility of the customer.

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7. Non-Delivery or Wrong Item

 

• • If you do not receive your order within the estimated delivery time, or if you receive the wrong/damaged item, please contact us immediately at [Your Email]. We will resolve the issue with priority.

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8. Contact Us

For questions regarding returns or refunds, please contact us:

Shop Miva
Email: support@shopmiva.us
Website: www.shopmiva.us